FAQ
How do I choose an ashtray?
Start with how you will use it: in the car, outdoors or indoors as a decorative accessory. Check the dimensions, material and available variants on the product page. If you are unsure, contact us.
When will my order arrive?
Preparation and transit vary with the product, availability and destination country. Check the information shown when you order. Our customer support team can help with questions about your order.
How much does delivery cost?
Standard delivery is free, with no minimum order, to the destinations we serve. Any paid options are shown before you confirm payment. See our shipping policy for details.
How do I track my parcel?
Use the tracking information supplied for your order and our tracking page. If tracking is missing or has stopped updating, contact us with your order number.
How do I request a return?
Read our refund policy, then contact customer support with your order number for the procedure and appropriate return address.
My item is damaged or does not match my order. What should I do?
Contact customer support with your order number, a description of the issue and, if possible, photos of the item and parcel. We will help you resolve the issue.
Who operates the shop?
Cendrier Club is operated by Sisibo SRL, Avenue de la Rosée 12, 1640 Rhode-Saint-Genèse, Belgium. Company number: 0713.935.737 — VAT: BE0713935737.
How can I contact you?
Email info@cendrier-club.com or use our contact form. For an existing order, please include its number.