Shipping policy

Shipping policy

Article 8 - Delivery

Standard delivery is free, with no minimum purchase, for the destinations we serve. Any paid delivery options are shown before you confirm your order.

Products are delivered to the delivery address given during checkout, within the time indicated on the order confirmation page.

Preparation and transit times vary depending on the product, its availability, the destination and the carrier. The delivery information available is provided at checkout and in your order tracking. For any question about your order, contact our customer service at info@cendrier-club.com.

If shipping is delayed, we will email you to let you know of any impact on the delivery time we gave you.

In accordance with the law, in the event of a late delivery you may cancel the order under the conditions and procedures set out in article L 138-2 of the French Consumer Code. If you receive the product in the meantime, we will refund it, together with the shipping costs, under the conditions of article L 138-3 of the French Consumer Code.

If the parcel is damaged, you should try to note a reservation when you receive it.

In the case of minor damage (scratches, dents), you can contact Cendrier Club through the following link with supporting evidence. We will do our best to find the most suitable solution.

If compensation is refused, return costs will be borne by the customer.

For deliveries by a carrier, Sisibo SRL, which operates Cendrier Club, cannot be held responsible for a delivery delay caused solely by the customer's unavailability after several delivery attempts.

If your parcel is lost or not received, please contact us as soon as possible in the event of an unusually long wait. We will check your parcel manually in order to find the best solution.