Refund policy

Return Policy

Article 6 - Right of withdrawal

In accordance with article L.121-21 of the French Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal, without having to give a reason or pay a penalty.

Any returned item must be in new condition, with no trace of wear, ash or dirt, in its original state and complete (packaging, accessories, instructions).

If these conditions are met, you may then request an exchange or a refund. If not, the return will be refused and you will have to pay the reshipping costs so that we can send the product back to you.

You are liable in this respect. Any damage to the product in this context may defeat the right of withdrawal.

Return costs remain at the customer's expense.

If you exercise your right of withdrawal, Sisibo SRL, which operates Cendrier Club, will refund the amounts paid within 14 days of receiving the product, using the same payment method as the one used for the order.

No cash-on-delivery shipments will be accepted, whatever the reason.

For any return, whether the carrier is appointed by Cendrier Club or chosen by the Customer, responsibility for the return and for the returned goods lies with the Customer. Under no circumstances can Cendrier Club be held liable for any loss or damage occurring in transit, or if the product returned by the customer and received by Cendrier Club does not comply.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to:

- The supply of services fully performed before the end of the withdrawal period, where performance began with the consumer's prior express agreement and express waiver of their right of withdrawal.

- The supply of goods or services whose price depends on fluctuations in the financial market beyond the trader's control, which may occur during the withdrawal period.

- The supply of goods made to the consumer's specifications or clearly personalised.

- The supply of goods liable to deteriorate or expire rapidly.

- The supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.

- The supply of goods which, after delivery and by their nature, are inseparably mixed with other items.

- The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose agreed value at the conclusion of the contract depends on market fluctuations beyond the trader's control.

- The supply of audio or video recordings or computer software that have been unsealed by the consumer after delivery, or for which a state refund procedure has been requested.

- The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.

- Transactions concluded at a public auction.

- The supply of digital content not supplied on a tangible medium, where performance began with the consumer's prior express agreement and express waiver of their right of withdrawal.